Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which crittercouture will accept returns, issue refunds, or provide exchanges for products purchased through our online store. By placing an order, you agree to comply with the terms set out below.

Return Eligibility

Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date. Returns received after this period will not be eligible for a refund or exchange.

Condition of Returned Items

To be accepted, returned items must be in their original condition, unworn, unwashed, and free of any alterations, damage, or signs of use. All original packaging, tags, and accessories must be included.

Return Process

Initiating a Return

Contact our Customer Support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Once you receive an RMA number, securely package the item(s) and include a copy of the RMA inside the package. Ship the package to the address provided in the return instructions. You are responsible for all return shipping costs unless the return is due to a defect or error on our part.

Refunds

Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item(s). The refunded amount will reflect the purchase price of the returned product(s) minus any applicable shipping charges, unless the return is a result of our error.

Exchanges

If you prefer an exchange for a different size, color, or style, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund according to the Refunds section.

Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Gift cards
• Personalized or custom‑made products
• Final‑sale items clearly marked as such on the product page

User Responsibilities

• Provide accurate contact and order information when initiating a return.
• Package returned items securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.
• Comply with all instructions provided by crittercouture’s Customer Support team.

Legal Disclaimer

crittrcouture reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to orders placed after the effective date of the revision. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Information

Email: [email protected]

Phone: +1 (773) 827-8720

Address: 2283 North Birch Avenue, Chicago, Illinois 60655, United States